Recently a case was referred to the Head Office for approval, to refund or waive the delayed payment charges charged at the consumer. In this case it was observed that the consumer having lost the original bill, had applied for another copy of the same but the concerned field officer inordinately delayed for a few months to give the duplicate copy with the result that the consumer could not pay the concemced bill in time and the delayed payment charges were charged for some months till the request of the consumer was complied with.

    In view of the inordinate delay on the part of our field office, the Board was compiled to waive the delayed payment charges.

    The field officers are therefore reequested to see that such requests for duplicate copy of energy bills are complied with promptly and without any delay. It is specifically brought to the notice of the field officers that if any delayed payment charges are charged to the consumers due to delay on the part of the field officers they shall be held personally responsible for such delays and suitable action will be taken against them for recovery of the amount.