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It was observed that even though a consumer
is disconnected, bills for minimum charges are
continued to be issued to the consumer even
beyond the initial agreemental period. This
has resulted in creating fictitious arrears.
It has therefore been decided that as soon as
temporary disconnection is effected, one month's
notice for permanent disconnection clearly bringing
out therein the financial implication involved
to the consumers in getting reconnection thereafter
in case he fails to make the payment within
one month period should be issued to the consumer.
Such notices should be issued in Marathi as
well as in English, and should be sent by R.P.A.D.
to the consumer and if the consumer does not
turn up in time to make the payments and get
his supply reconnected, Board's equipments such
as meter, etc. should be removed. However, the
service line should not be removed. Once the
supply is permanently disconnected no bills
for minimum charges should be issued to the
consumers. All such cases where the action to
disconnect the supply permanently is not taken
in the past, should be reviewed
by the Supdt. Engineer concerned and they should
take necessary action for withdrawing these
factitions arrears.
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